Shipping & Delivery

What to expect between placing an order and receiving it.

Order preparation

Orders are normally prepared within 1-3 business days. Business days exclude weekends and public holidays.

Delivery estimates

After dispatch, estimated transit time is 7–12 business days. Estimates begin after dispatch and are not guaranteed delivery dates.

Available destinations and services

The delivery address entered at checkout determines whether an order can be accepted and which services are available. A service shown for one address may not be available for another. Review the destination, service, estimated timing, and complete cost before placing the order; contact support before ordering when the destination or timing is essential.

Order confirmation and dispatch

After checkout, review the confirmation carefully for the items, options, contact details, and delivery address. A dispatch notice means the order has been handed to the selected delivery service; it does not mean the parcel will arrive that day. Orders containing multiple items may be handled according to the fulfillment information shown in the order updates.

Tracking and address changes

When tracking is available, it is sent to the contact details used at checkout. Contact us promptly if an address is incorrect; changes are not always possible after fulfillment begins.

Delivery attempts and safe receipt

Use an address where the parcel can be received securely and follow any instructions provided by the carrier. Missed-delivery, collection, access, or signature requirements depend on the service and destination. If a parcel is returned because it was not collected or the address was incomplete, contact support so the available next step and any applicable cost can be reviewed before another dispatch.

Duties, delays, and lost parcels

International orders may be subject to local duties or taxes shown or collected according to the checkout method. Carrier delays and customs checks can extend estimates. If tracking stops updating or a parcel is marked delivered but missing, contact support so we can review the shipment.

Report a delivery problem

Email luruiservice@hotmail.com and include your order number when applicable. Include the order number, delivery address, latest tracking event, and a short description of what happened. Keep the parcel and packaging if it arrives damaged or appears to have been opened. We will review the available order and carrier information and explain the next step; carrier investigations and local processes can affect how quickly a case is resolved.

Information that takes priority

The service, price, and estimate confirmed at checkout and in the order confirmation apply to the specific order. This page explains the general process and does not replace mandatory consumer rights or a carrier's conditions for a particular delivery service.